Superplay FAQ
General Info
Our park has been designed for kids, with adult comfort in mind. Kids over the age of 12 are not permitted to actively play but are welcome to still visit Superplay. Age 12+ are welcome to help one of our little friends on the attractions. Ideal for kids 10 and under.
Adults at Superplay are defined as anyone 13 years or older. They may enter Superplay for free but are not allowed to actively play.
Yes. If an adult wishes to step onto any attraction, they must purchase grip socks. The turf flooring is not considered an attraction, so no need for grip socks if you are simply walking around.
Mon–Sat: 9am–8pm
Sun: 10am–6pm
Sun: 10am–6pm
Yes. You are welcome to walk in without an appointment anytime, 7 days a week.
No, we only accept cashless payments.
Super Parties
Superplay facilitates memorable experiences that your kid will never forget. It’s the ultimate spot for imagination, creative play, and capturing moments.
Package Includes:
Package Includes:
- Up to 10 party kids
- 120 mins total party experience
- Includes access to the party pod for the full 120 mins
- Dedicated party host and party supplies
- Firework party candle
- All of the amenities of a Super Party
- 30 minutes more playtime
- Panda plush for birthday kid
- Free future ICEE for all kids
Yes, absolutely. If you need to change the number of friends on the day of your party, it’s not a problem.
Super Play makes canceling a Super Party easy. You have 72 hours from when you made your deposit to cancel for a full refund. After that window, deposits become non-refundable. But you can still reschedule your party anytime!
At Superplay there are 4 colorful rooms (pods) that have been designed for both functionality and ultimate comfort. They provide an optimal environment for privacy as well as Super Team interaction.
Please arrive 15 minutes before the scheduled party time to facilitate check-in,
ensure friend waivers are signed and prepared for transport.
You will have a 120-minute party experience, which includes access to a party pod. Your party host will take care of storing all your belongings and ensure they are organized and ready upon arrival from your in park experience.
Super Team party hosts make your celebration a dream! They’ll set up the party pod,
decorate, assist with cake and food service, provide your sparkler candle, and clean up afterward.
Yep! Superplay has you covered with plates, napkins, cups, and utensils for all party guests.
Pizza and drinks are an optional party add-on, and can be purchased along with mini-melts and other items as desired. Please call 48 hours in advance to adjust your food order.
Cake or cupcakes may be brought to a Super Party, however, outside pizza or any other food and drinks are not permitted.
Everyone who enters the terminal in Superplay must sign a waiver! Both observers and pass holders. It’s quick and easy to do online ahead of time, but you can also take care of it when you arrive. If you're under 18, an adult or guardian will need to sign for you.
Yes, you can! A Super Duper Upgrade can be purchased to ensure you have plenty of time within the park.
Yes, there is a 10% discount that will be applied to your cart at checkout.
Superplay offers .pdf invites that can be found on the website, and are sent as an attachment to your booking confirmation.
Not a problem. Superplay makes it twice as fun, and does not charge an additional fee.
Can I have a birthday party or celebration in the common seating area without booking a Super Party?
You're always welcome to bring friends and family to celebrate birthdays, winning seasons, or any special occasion at Superplay. However, all celebrations with party elements like decorations, presents, and special treats must be booked as official Super Parties with a reserved Party Pod. Unscheduled parties in the common seating area disrupt other guests and violate facility policies. Please book an official Super Party to guarantee your child gets the ultimate celebration they deserve!
Portal Tickets and Super Pass FAQ
Portal Tickets: 2 hours of play for one specific visit.
Super Pass: A pass that grants access to the park Mon-Thur for 2 hours of play per day, excluding holidays and private events. It offers major perks, such as discounted parties, food court items, merch, and more.
Super Pass Plus: A pass that includes all perks from the Super Pass, as well as 2 hours of play every day with no blackout dates, or holiday restrictions (except private events) The Super Pass Plus offers you 13+ more days in a month to visit Superplay.
Super Pass: A pass that grants access to the park Mon-Thur for 2 hours of play per day, excluding holidays and private events. It offers major perks, such as discounted parties, food court items, merch, and more.
Super Pass Plus: A pass that includes all perks from the Super Pass, as well as 2 hours of play every day with no blackout dates, or holiday restrictions (except private events) The Super Pass Plus offers you 13+ more days in a month to visit Superplay.
Includes 2 hours of play
- 0-11 months: Free entry with paid pass.
- 12-23 months: $14 (Mon-Thurs) / $16 (Fri-Sun)
- 2-12 years: $18 (Mon-Thurs) / $22 (Fri-Sun)
- Socks: $4 for kids and adults if needed.
- Adults/Observer: Free.
Includes 2 hours of play
- 0-11 months: Free entry with paid pass.
- Grip Socks: 1 pair included.
- Adult/Observer: Free.
- 10% Discount: On parties and food court purchases.
- Valid: Mon-Thurs, holiday restrictions.
- Monthly Fee: $30 per month.
Includes all perks of a Super Pass. 2 hours of play.
- 0-11 months: Free entry with paid pass.
- Grip Socks: 1 pair included.
- Adult/Observer: Free.
- 10% Discount: On parties and food court purchases.
- Valid: Every day, no restrictions (except private events and when Superplay is closed).
- Monthly Fee: $40 per month.
You may sign up online or in the park terminal. Simply use the Super Pass link to begin, and decide if you'd like to be a Super Pass Plus Holder.
Yes! Both the Super Pass and Super Pass Plus can be paused or cancelled at any time.
Pausing your Super Pass
- You can schedule to pause your Super Pass until any date after your current billing cycle ends, up to 3 months in advance
- Once you set a pause date, you'll continue to have full park access until your current billing cycle ends
- After your billing cycle ends, you will not be billed until the day you selected as your pause date. On that day, your account will become active again and you will be billed as the start of a new billing cycle
- After cancelling, you'll retain full park access until the end of your current billing cycle
- Your Super Pass account will then be cancelled and you will not be billed
- To avoid your next billing charge, submit your request at least 24 hours before your next billing date
No refunds will be issued for any pass holder charges.
- You must submit your pause or cancellation request through the Superplay website. At the bottom of the page, click on the “Manager your Pass” button, which will allow you to create an account
- Create an account for the customer portal using the same email address you used to sign up for your Super Pass
- Log into the customer portal to schedule your pause or cancellation
- After pausing or cancelling, you will still have access to Superplay until the end of your current billing cycle
We are in development of a new customer portal and have released a beta version for you to manage your Super Pass online.
To access the customer portal:
- Visit the Superplay website and click "Manage your Pass" at the bottom of the page
- Create an account using the same email address you used for your Super Pass signup
- Log in to access your account dashboard
What you can do on the customer portal:
- Pause or cancel your pass with flexible scheduling options
- Update your payment method
- View and download all your receipts and billing history
- View your upcoming Super Pass gifts
Because the customer portal is currently in beta release, please let us know if you notice any bugs or areas that need attention by using the "Report an Issue" button at the top of the portal. If you're unable to access the portal, please use the "Contact Us" button to send us a message directly.
No! All adults (13 and older) enter Superplay for free. Please take note that if adults would like to play on the attractions, they will need to purchase a pair of Superplay grip socks.
There is a slight price increase on weekends to account for ticket demand.
Yes! After the initial Pass price for one kid, any additional kid is just a flat $25. This increases the great value of being a Pass Holder.
Of course! Please reach out to us via our website contact or speak with a Super Team member at Superplay.
Yes, you are allowed. For safety purposes, grip socks must always be worn in the play area. Grip socks may be purchased for adults.
Everyone who enters the terminal in Superplay must sign a waiver even if they won't be actively playing. It’s quick and easy to do online ahead of time, but you can also take care of it when you arrive. If you're under 18, an adult or guardian will need to sign for you.
Superplay grip socks are a must! They help you stay safe, slip-free, and ready for transport into Superplay. Bring them back next time, and you’ll be all set! Sorry, grip socks from other facilities are not allowed.
Can I have a birthday party or celebration in the common seating area without booking a Super Party?
You're always welcome to bring friends and family to celebrate birthdays, winning seasons, or any special occasion at Superplay. However, all celebrations with party elements like decorations, presents, and special treats must be booked as official Super Parties with a reserved Party Pod. Unscheduled parties in the common seating area disrupt other guests and violate facility policies. Please book an official Super Party to guarantee your child gets the ultimate celebration they deserve!