Superplay FAQ

General Info

You betcha—portal grip socks are a must! At Superplay, safety is our superpower. These special socks help you stay safe, slip-free, and ready for your transport into the world of Superplay. Bring them back next time, and you’ll be all set for your next big adventure!
We can only allow portal socks from Superplay, because we want to make sure they meet our safety standards, as well as secure you a spot in our transport portal.
We want to make sure every child has a safe and amazing experience, which is why kids under the age of 12 must have parent or guardian supervision at all times. At Superplay, we partner with families to create an environment where kids can explore, dream, and grow—which is why parents or guardians need to stay nearby to share in the fun and keep things safe!
Of course we do! The Food Court offers fresh, macro-friendly meals and snacks that fuel guests without compromising on taste. With a focus on clean, wholesome ingredients, our menu features protein-packed options, a variety of gluten-free choices, and fun kid options that keep everyone energized.
Nope! Everyone’s welcome—whether you’re a little one or just a big kid at heart! Superplay is all about creating a space where adventurers of all ages can explore, move, and dream together. Plus, kids under 1 get in free with the purchase of at least one portal pass.

Memberships

At Superplay, we believe in the power of movement and exploration! That’s why our Super Pass gives you unlimited access to our indoor play experience everyday. Facilitating memorable experiences using a play-based approach is what we do best!
Nope! With a Superplay Membership, you can come and play whenever you want—no blackout dates! We want you to enjoy a fun and safe experience without limits. Check out our park hours for more details.
A Parent Add-On allows you, as the parent, to join in on the fun! You get all the benefits of a Super Pass Membership for a low monthly price, so you can also enjoy all the perks at Superplay.
We will be so sad to see you go, but canceling is very easy. Simply navigate to the “Cancel Super Pass” tab and fill out the online form.

Super Parties

Superplay facilitates memorable experiences that your kid will never forget. It’s the ultimate spot for imagination, creative play, and capturing moments.

Package Includes:
  • Up to 10 party kids
  • 90 mins of play time / 30 mins party pod
  • Dedicated party host and party supplies
  • Firework party candle
  • All of the amenities of a Super Party
  • 30 minutes more playtime
  • Panda plush for birthday kid
  • Free future ICEE for all kids
Yes, 10 adults are included in the Super Party. Additional Adults are $5 per Adult (includes grip socks).
Yes, absolutely. If you need to change the number of friends on the day of your party, it’s not a problem.
Super Play makes canceling a Super Party easy. There is a 72-hour grace period for a full refund of your deposit. After that, the deposit becomes non-refundable, but don’t worry, you can always reschedule!
At Superplay there are 4 colorful rooms (pods) that have been designed for both functionality and ultimate comfort. They provide an optimal environment for privacy as well as Super Team interaction.
Please arrive 30 minutes before the scheduled party time to facilitate check-in, ensure friend waivers are signed and prepared for transport.
After 90 minutes of play in the park, you’ll have access to a Party Pod. Your party host will take care of storing all your belongings and ensure they are organized and ready upon arrival from your in park experience.
Super Team party hosts make your celebration a dream! They’ll set up the party pod, decorate, assist with cake and food service, provide your sparkler candle, and clean up afterward.
Yep! Superplay has you covered with plates, napkins, cups, and utensils for all party guests.
Pizza and drinks are an optional party add-on, and can be purchased along with mini-melts and other items as desired. Please call 48 hours in advance to adjust your food order.
Cake may be brought to a Super Party, however, outside pizza or any other food and drinks are not permitted.
Everyone who enters the terminal must sign a waiver! It can be done easily online ahead of time, as well as in-person. If you're under 18, an adult or guardian must sign for you.
Yes, you can! A Super Duper Upgrade can be purchased to ensure you have plenty of time within the park.
Yes, there is a 10% discount that will be applied to your cart at checkout.
Superplay offers .pdf invites that can be found on the website, and are sent as an attachment to your booking confirmation.
Not a problem. Superplay makes it twice as fun, and does not charge an additional fee.

Portal Tickets and Super Pass Membership FAQ

Portal Tickets: 2 hours of play for one specific visit.
Super Pass: A monthly pass that grants access to the park Mon-Thur for 2 hours of play per day, excluding holidays. It offers major perks, such as discounted parties, food court items, merch, and more.
Super Pass Plus: A monthly pass that includes all perks from the Super Pass, as well as 2 hours of play every day with no blackout dates, or holiday restrictions.
Includes 2 hours of play
  • 0-11 months: Free entry with paid pass.
  • 12-23 months: $10 (Mon-Thurs) / $12 (Fri-Sun)
  • 2-12 years: $18 (Mon-Thurs) / $21 (Fri-Sun)
  • Socks: $4 for kids and adults if needed.
  • Adults/Observer Add-On: $5.
Includes 2 hours of play
  • 0-11 months: Free entry with paid pass.
  • Grip Socks: 2 pairs included.
  • Adult Add-On: Included for one adult.
  • 10% Discount: On parties and cafe purchases.
  • Valid: Mon-Thurs, holiday restrictions.
  • Monthly Fee: $25 per month.
Includes all perks of a Super Pass. 2 hours of play.
  • 0-11 months: Free entry with paid pass.
  • Grip Socks: 2 pairs included.
  • Adult Add-On: Included for one adult.
  • 10% Discount: On parties and cafe purchases.
  • Valid: Every day, no restrictions.
  • Monthly Fee: $30 per month.
You may sign up online or in the park terminal. Simply use the Super Pass link to begin, and decide if you'd like to be a Super Pass Plus Holder.
Yes! The Super Pass and Super Pass Plus are month-to-month, and can be paused or cancelled at any time. You will still have access to the park until the end of the billing cycle.
  • For Portal Tickets: An adult add-on is $5.
  • For the Super Pass and Super Pass Plus:
  • The first adult is included.
  • A second adult can be added for $5 per month.
  • Every additional kid is only $15 per month.
  • For kids aged 12-23 months, it's an additional $10 per month.
There is a slight price increase on weekends to account for ticket demand.
For Super Pass Holders, each additional kid after the first is $15 per month. If your kid is 12-23 months, it's an additional $10 per month.
Of course! More time can be purchased at a reduced rate.
For safety purposes, grip socks must always be worn in the play area. A ticket may be purchased that includes grip socks for adults.
Everyone who enters the terminal in Superplay must sign a waiver! Both observers and pass holders. It’s quick and easy to do online ahead of time, but you can also take care of it when you arrive. If you're under 18, an adult or guardian will need to sign for you.
Superplay grip socks are a must! They help you stay safe, slip-free, and ready for transport into Superplay. Bring them back next time, and you’ll be all set! Sorry, grip socks from other facilities are not allowed.